Whether your problem is with coverage, access or billing, chances are a health care facilitator can help you sort it out.
We are trained to handle issues such as:
- Clarifying your UC health plan coverage and patient rights
- Helping with billing problem for services which are covered by the health plan
- Providing a detailed comparison of your benefit options when you have a complex medical condition
- Explaining how you can appeal a decision made by your health plan
- Intervening on your behalf with health plan representatives
- Answering questions about Medicare enrollment requirements and process; and how Medicare coordinates with retiree insurance
Want a Workshop or Presentation?
We are available to speak with departments/groups about the Health Care Facilitator program services or provide training on health insurance and UC-sponsored coverage. Please let us know if you would like to schedule a presentation.
Health plan consult for new employees and trainees
Are you a new employee or trainee looking for help understanding your health plan options or selecting a UC health plan? We can help! Click below to schedule a consult with a health plan expert.
We Serve:
Faculty & Staff
Active faculty, staff and medical center employees (and enrolled family members)
Retirees
Retired faculty, staff and medical center employees (and enrolled family members and survivors)
Trainees
Post-doctoral scholars, residents & clinical fellows (and enrolled family members)
