UCSF Health Care Facilitator Program

Having a hassle with your health plan? Your health care facilitators can help.

Whether your problem is with coverage, access or billing, chances are a health care facilitator can help you sort it out.

We are trained to handle issues such as:

  • Clarifying your UC health plan coverage and patient rights
  • Helping with billing problem for services which are covered by the health plan
  • Providing a detailed comparison of your benefit options when you have a complex medical condition
  • Explaining how you can appeal a decision made by your health plan
  • Intervening on your behalf with health plan representatives
  • Answering questions about Medicare enrollment requirements and process; and how Medicare coordinates with retiree insurance

We Serve:

Faculty & Staff

Active faculty, staff and medical center employees (and enrolled family members) 



Retired faculty, staff and medical center employees (and enrolled family members and survivors)


Post-doctoral scholars, residents & clinical fellows (and enrolled family members)


Want a Workshop or Presentation?

We are available to speak with departments/groups about the Health Care Facilitator program services or provide training on health insurance and UC-sponsored coverage. Please let us know if you would like to schedule a presentation.  


Need a Consultation?

We provide individual assistance, support and advocacy if you are having problems with your health insurance or need to select a medical plan. Please contact us to schedule an appointment.






Health Care Facilitators are required to comply with Health Insurance Portability and Accountability Act (HIPAA) privacy and security laws mandating protection and safeguards for access, use and disclosure of personal health information. We follow UC’s Group Insurance Regulations, the terms and conditions of plan contracts, and Medicare laws and regulations.